Frequently Asked Questions

You’ve got questions, we’ve got answers

I Have a Problem!

I have paid, now what?

Our team will be in contact to the contact email used upon sign up. If you have not received this email, please check your junk/spam folder.

I'm not seeing any changes!

Once you’re all setup, you should see changes within hours and results within days! Keep in mind our service generates real followers through marketing techniques! Do not expect instant followers!

Where do I login?

Once you sign up you are assigned a case manager who will email you to setup your account with the relevant target audience, provide you with growth reports and more!

I want to change my target audience!

Great! We can always do this for you. Just email us your Instagram username, with new hashtags, usernames, locations or any of the targeting options we have on the how it works page!

General FAQs

Can I use my account while on Teng Media?

Of course! Our service lets you continue to use your account and post regularly. We will bring in the traffic while you focus on your content!

Are the followers real?

They certainly are! We do not provide instant, fake followers. Instead we provide marketing through hashtag (and other optional targeting and aggressive features) marketing.

Do you do custom orders?

Yes, absolutely! For large or custom orders, feel free to contact our support team for assistance. We will do our best to work with you on any and all specific services you require.

What are the extra features for more growth?

Currently we have two extra aggressive features as below, to use them with an active subscription – just email us!
Follow/Unfollow: We follow accounts, then unfollow the same accounts, this is a very strong method for gaining followers as people have a high chance of following back. Your current follows will be uneffected.

Comments: Great for business, comment on thousands of profiles over time. We simply need what comments you would like to say. We recommend emoji’s – these result in a more positive vibe and can be used on absolutely any post, so it’s a good way to gain followers.

More FAQs

If I cancel, will my followers disappear?

No, they will not! The followers you have gained while using Teng Media are yours! Remember – the followers you have gained are following you because they actively choose to, they are showing interest in your profile and who or what you have to offer.

I don't know my target audience?

If you need assistance with your target audience, our case manager can setup your targets for you!

Can I change my username?

You certainly can, however please contact us via our contact form below when you do so, to prevent any interruptions in service.

Can I set my Instagram account to private?

One of the great differences with Teng Media, is that YES – you can have your account on private and our service will still be effective. We do recommend to keep it public for maximized efficiency, however it is not required at all.

Billing & Subscription

Can I change the PayPal account I pay with?

At this time, you are unable to change the PayPal account. We recommend contacting us, and we can cancel your current package, then you can resubscribe on a new PayPal account.

How can I change or upgrade my plan?

Simply e-mail us with what plan you would like to swap to! Please be aware PayPal does not allow us to change payments 72 hours within a scheduled subscription payment.

How can I cancel my subscription?

There are two very easy ways to do this! You can simply click here to cancel your PayPal account, or email us and we can cancel for you.

Why is my payment suspended?

This has occurred due to insufficient funds or payment method in PayPal, please ensure the funds are available or there is a correct payment method attached (PayPal). If there is both, please contact PayPal or Stripe as there may be an issue! Your service will remain un-interrupted while this is fixed.

Payments & Refunds

If you have a concern about a payment, and require a refund, please email us below, or at info@tengmedia.com for a quick resolution.